2023 Agenda
8:00-9:00 AM
Networking Breakfast in the Care Lounge
- Benefits Consultants
- Employers
- Health Plans
- Health Systems
9:00-10:15 AM
General Session
Welcome to Forum 2023
- Benefits Consultants
- Employers
- Health Plans
- Health Systems
Andy Puterbaugh, President, Hospitals and Health Systems, Teladoc Health
Kelly Bliss, President, U.S. Group Health, Teladoc Health
Carlos Nueno, President, International, Teladoc Health
This annual gathering of the global community advancing virtual care kicks off with perspectives from across different healthcare segments—as well as insights that are relevant to all of us. Get ready for two days packed with ideas and inspiration, and learn how you can make the most of your experience here.
Global health trends: Creating a world where great healthcare is always within reach
- Benefits Consultants
- Employers
- Health Plans
- Health Systems
Ann Mond Johnson, CEO, American Telemedicine Association
Judd Hollander, MD, Senior Vice President, Healthcare Delivery Innovation, Jefferson Health
Monte Masten, MD, MBA, MPH, FACOG, Chief Medical Officer, MarshMcLennan Agency
Solome Tibebu, Founder & CEO, Going Digital: Behavioral Health Tech
Erica Kraus, SVP, US Health Strategy Lead, RAPP
Moderator: Stephany Verstraete, Chief Marketing & Engagement Officer, Teladoc Health
As healthcare trends come and go, one thing remains constant—our collective ability to innovate our way to better health for all. Hear leaders representing every corner of the healthcare experience discuss how changing consumer expectations are demanding breakthroughs in engagement, the implications of workforce shortage and burnout, how new models of care fit into existing infrastructure, and the growing impact of mental health and chronic conditions on costs and quality of life. Despite these challenges, you’ll leave this session feeling optimistic that lasting positive change is possible for all of us.
Introductory Remarks: Laizer Kornwasser, President, Enterprise Growth & Global Markets, Teladoc Health
- Benefits Consultants
- Employers
- Health Plans
- Health Systems
Keynote: Micky Tripathi, PhD, MPP, National Coordinator for Health Information Technology, U.S. Department of Health and Human Services
- Benefits Consultants
- Employers
- Health Plans
- Health Systems
Join HHS’ National Coordinator for Health IT, Micky Tripathi, for an update on how the ONC’s new proposed rule (Health Data, Technology, and Interoperability: Certification Program Updates, Algorithm Transparency and Information Sharing, or HTI-1) is working to move the needle on interoperability with an eye toward health equity. The proposed rule aims to further implement the 21st Century Cures Act, as well as ONC’s ongoing efforts to improve health through standards, policy and health IT certification. Tripathi will also speak about the ONC’s interoperability framework; the Trusted Exchange Framework and Common Agreement (TEFCA); how open APIs are enabling enhanced access, functionality and user experience in healthcare interoperability; why health equity by design principles are critical for data capture and use; and what ONC is doing to address algorithmic bias in healthcare.
10:15-10:45 AM
Break
10:45 AM-12:00 PM
Breakouts
10:45-11:20 AM | Ensemble F
Building a next-generation benefits strategy
- Benefits Consultants
- Employers
Rob Fouhy, Principal, MercerWELL, Mercer
Sonja Kellen, Senior Director, Global Health and Wellness, Microsoft
Kyle Longton, CAE, REBC, Chief Operating Officer, AFSPA
Fatima Paruk, MD, MPH, Senior Vice President and Chief Health Officer, Salesforce
Moderator: Stacey DeWeerdt, Vice President, Client Management, Teladoc Health
The face of today’s workforce is becoming increasingly diverse and global. Learn how some employers are designing their benefits strategy to reflect this change. From integrated mental and physical health to virtual primary care and beyond, we’ll explore how these organizations are working to keep their employees and stay competitive.
10:45-11:20 AM | Ensemble G
The importance of personalized health journeys for longitudinal care
- Health Plans
- Health Systems
Mike Shepherd, MD, CPA, MBA, Senior Medical Director, Behavioral Health Strategy and Operations, Geisinger Health Plan
Tracy Alvarez, Vice President, Medical Care Solutions, Blue Shield of California
Dale Brickley, PhD, MBA, LPC, CSOTS, Senior Director, Operations, Wellspan Philhaven
Adrian Sovik, Director Healthcare Management, Amerigroup
Moderator: Eric Glazer, Vice President, Solution Strategy, Teladoc Health
Managing chronic conditions like diabetes, hypertension and mental health often requires people to make—and sustain—significant lifestyle changes. Explore how personalized, proactive health journeys can help by offering the right mix of support for members upfront, measuring progress and adjusting as needed. We’ll also discuss how managing anxiety through the support of expert coaches is a key part of an effective chronic care program.
10:45-11:20 AM | Marquee
A pathway to enterprise virtual care for health systems
- Health Systems
Judd Hollander, MD, Senior Vice President, Healthcare Delivery Innovation, Jefferson Health
Colleen Mallozzi, MBA, RN, Senior Vice President and Chief Nursing Informatics Officer, Jefferson Health
Moderator: Tony Burke, Senior Vice President, Health System Partnerships, Teladoc Health
Like many health systems, Thomas Jefferson University needed to tackle its most urgent care and operational needs while also building toward a long-term strategy. Learn how this large health system is delivering on its vision for integrated virtual care, from its successful enterprise-level expansion to its strategy for inpatient virtual care, including virtual nursing.
11:25 AM-12:00 PM | Ensemble F
The mind-body connection: Supporting mental health as a key part of care
- Benefits Consultants
- Employers
Chana Bannister, Benefits Manager, SC Johnson
Andy Johnson, Fund Administrator, Teamster Center Services Fund
Sadhna Paralkar, MD, Senior Vice President, Segal
Solome Tibebu, Founder & CEO, Going Digital: Behavioral Health Tech
Moderator: Matt Sopcich, Senior Vice President and General Manager, Mental Health, Teladoc Health
Nearly 80% of people seeking mental health services prefer a unified experience for self-management of their mental and physical health. Meanwhile, we’ve seen significant improvements in weight loss, blood pressure and A1c levels among our chronic care members who are also enrolled in our mental health solutions. Explore the current state of mental health needs and how a whole-person approach to care can accelerate progress.
11:25 AM-12:00 PM | Ensemble G
Consumer-driven virtual primary care: Outcomes and insights
- Employers
- Health Plans
Teri Condon, Senior Vice President, Health Plan Strategy, Teladoc Health
Jill Dailey, Vice President, Head of Commercial Product, Aetna
Moderator: Bryce Miller, Primary Care Growth Strategy & Execution, Teladoc Health
In 2021, Aetna launched a nationwide virtual primary care model to help address longstanding challenges, including care provider shortages, undiagnosed conditions and skyrocketing costs. This consumer-driven model was designed to fit into Aetna’s ecosystem, offering members another pathway to primary care provider relationships while integrating referrals to in-network, in-person care and Care Management when needed—without disrupting existing PCP relationships. Hear the impact to date of this model on access, experience, outcomes, cost savings and more.
11:25 AM-12:00 PM | Marquee
Innovations for supporting underserved communities
- Health Systems
Ivar Mendez, MD, PhD, Professor Emeritus, Department of Surgery and Director of the Virtual Care and Remote Presence Robotics Programs, University of Saskatchewan
Howard Rubin, Chief Information Officer, Evara Health
Shawn Valenta, Vice President of Healthcare Cloud – Clinical Services, Wellpath
Moderator: Tony Burke, Senior Vice President, Health System Partnerships, Teladoc Health
The impact of social determinants of health on health and well-being are clear. Hear from some of the organizations working to reduce those risks. Through tech-enabled care and specialty partnerships with health systems, these organizations are expanding much-needed healthcare access to underserved populations. Their experiences and insights are relevant to anyone working to reduce health inequity among their own populations.
12:00-1:15 PM
Networking Lunch in the Care Lounge
1:30-3:15 PM
Breakouts
1:30-2:20 PM | Ensemble F
Beyond convenience: How virtual care solves business challenges
- Benefits Consultants
- Employers
Jon Gamble, Vice President, Benefits, Cox Enterprises
Lana Raimbault, Director, U.S. and Puerto Rico Health and Wellness Benefits, Fluor
Steve Reeder, Director of Benefits, Truist
Moderator: Eric Glazer, Vice President, Solution Strategy, Teladoc Health
1:30 PM-2:20 PM | Ensemble G
Challenge accepted: New approaches for hard-to-reach members
- Employers
- Health Systems
Craig Kennedy, MPH, Chief Executive Officer, MHPA
Timothy Law, DO, MBA, Chief Medical Officer, Highmark
Jessy Rosales, Head of North America Total Rewards, SAP America
Kelly Wage, Vice President, Consumer Experience and Market Solutions, Blue Cross Blue Shield of South Carolina
Moderator: Stella Sanchez, Vice President, Digital Marketing and Experience Engagement, Teladoc Health
Whether due to technology and access barriers or a healthy dose of skepticism, some people are tougher to reach through traditional channels. Yet, by investing in technology, data and insights, health plans are building trust and utilization among some of the toughest to engage individuals, including Medicaid members and rural populations. Learn how the right partnerships can lead to novel engagement approaches—and in turn deliver more equitable care and better outcomes.
1:30 PM-2:20 PM | Marquee
Virtual nursing flips the script on workforce challenges
- Health Systems
Moderator: Tammy Cress, RN, MSN, Vice President, Clinical Solutions and Innovation, Teladoc Health
Oriana Beaudet, DNP, RN, PHN, Vice President, Nursing Innovation, American Nurses Association
Susie Krug, MHA, BSN, RN, CENP, Chief Nursing Executive, Saint Luke’s Health System
Kathleen McGrow, DNP, MS, RN, PMP, Global Chief Nursing Information Officer, Microsoft
Sherene Schlegel, RN, Chief Operations and Nursing Officer, Virtual Care and Digital Health, Providence
Between the nursing shortage and the constant threat of burnout among hospital staff, virtual nursing is among the fastest-growing segments of virtual care. In fact, 44% of U.S. hospitals and health systems plan to have virtual nursing infrastructure in place by the end of the year. Hear real-world examples of the positive impact this new care model is having, from reduced attrition to lower average length of stay—and learn how adding a virtual mental health offering can further support the satisfaction and well-being of these hard-working caregivers.
1:30-1:55 PM | Encore
The power of prevention: Diabetes prevention expands access and results for Medicare members
- Health Plans
Hunter Sinclair, Vice President, Solution Strategy, Teladoc Health
Stacie Wright, Vice President of National Clinical Affordability and Population Health, UnitedHealthcare
An estimated one in three adults are at risk of developing diabetes, and 80% don’t even know they have it. Across UnitedHealthcare’s 7.5M Medicare Advantage members*, diabetes is a major cost driver and one of the more prevalent chronic conditions. Hear how United rolled out Teladoc’s Diabetes Prevention program to these members, and how the program’s evidence-based curriculum, activity tracking, coaching and support are driving results in terms of engagement, inclusion and clinical results.
*https://www.unitedhealthgroup.com/content/dam/UHG/PDF/investors/2023/UNH-Q1-2023-Release.pdf
2:20-3:15 PM | Encore
Roundtable Discussion: Raising the bar on consumer engagement
- Benefits Consultants
- Employers
- Health Plans
- Health Systems
Moderator: Kristen Moody, Chief Client Officer, US Group Health, Teladoc Health
The information people expect, want and even tune-out is always changing—so how can health plans and employers build a consumer engagement strategy that works? Join this interactive discussion to share challenges, opportunities and lessons learned across a wide range of populations. The session will be moderated by our own subject matter experts who can share some of the best practices we’ve developed to drive breakthrough and sustained engagement.
2:30-3:05 PM | Ensemble F
Delivering value-based outcomes with hybrid care
- Benefits Consultants
- Employers
- Health Plans
- Health Systems
Max Maile, MBA, Senior Vice President, Digital Health, Parkview Health
Sean Martin, DO, Chief Medical Officer, Oscar Health
Louise Short, MD, MSc, National Clinical Leader, Brown & Brown
Moderator: Ananth Balasubramanian, Senior Vice President & General Manager, Chronic Care Management, Teladoc Health
Hybrid models of care combine the convenience and data-gathering of virtual with in-person care—leading to a richer sense of an individual’s health status and progression. Meanwhile, a whole-person care approach connects chronic, primary and mental healthcare, leading to better clinical outcomes. Explore how hybrid and whole-person care can improve efficiency and quality of care—and the role of these shared savings in achieving value-based outcomes for people with chronic conditions.
2:30-3:05 PM | Ensemble G
Measuring the impact of a connected approach to chronic care
- Benefits Consultants
- Employers
Melissa Rinker, Director, Benefits, Allstate Insurance Company
Sarah Simmons Schreiber, Senior Vice President of Sales, Quantum Health
Moderator: Lisa Garvy, Senior Vice President, Strategic Partnerships, Teladoc Health
From connected devices to connected care, Allstate is offering its employees a way to better manage their chronic conditions. Hear how Quantum Health’s care coordination and navigation empowers Teladoc Health’s condition management programs with clinical outcomes showing the impact.
2:30-3:05 PM | Marquee
Opportunities for outpatient virtual care: Lessons from the Enhanced Recovery after Intensive Care (ERIC) study
- Health Systems
Bjorn Weiss, MD, Anaesthesiology and Intensive Care Consultant, Charité – Universitätsmedizin Berlin
Nicolas Paul, MD, MSc, Resident Physician, Department of Anesthesiology and Operative Intensive Care Medicine, Charité – Universitätsmedizin Berlin
Moderator: Thomas Geuenich, General Manager, Hospitals and Health Systems International and Country Manager, Germany, Teladoc Health
With recent research showing that virtual care can improve quality outcomes for ICU patients, now is the time to explore its role in your organization. Hear from the study authors how outpatient virtual care can positively impact long-term survival of ICU patients post-discharge and reduce early and late post-ICU functional impairments.
3:15-3:45 PM
Break
3:45-5:00 PM
General Session
Opening Remarks
Mala Murthy, Chief Financial Officer, Teladoc Health
The power and potential of data and Artificial Intelligence
- Benefits Consultants
- Employers
- Health Plans
- Health Systems
Ami B. Bhatt, MD, FACC, CIO of American College of Cardiologists, Host of #MedTechInsights podcast, and professor at Harvard Medical School
Morgann Carlon, Data/Analytics Leader, Deloitte
Steve Ramsay, Senior Leader, Microsoft Research Healthcare
Pranav Rajpurkar, Assistant Professor of biomedical informatics, Harvard Medical School
Opeyemi Oluwole, SVP Consumer Engagement, Teladoc Health
Moderator: Yulun Wang, PhD, Fellow, Teladoc Health
Artificial intelligence is everywhere—but does it belong in healthcare? When thoughtfully designed and responsibly deployed, AI can empower all members of a care team to perform at their highest levels. This expert panel explores use cases for integrating AI with virtual care, the latest technical advancements and the potential to supercharge existing investments, including Electronic Health Records, using generative AI.
Quality, equity and clinical outcomes for all
- Benefits Consultants
- Employers
- Health Plans
- Health Systems
Ajay Gupta, MD, MBA, Chief Medical Officer, Ambetter (Centene)
Timothy Law, DO, MBA, Chief Medical Officer, Highmark Health
Mark D. Smith, MD, MBA, Teladoc Health board member and Professor of Clinical Medicine, University of California at San Franciso
Moderator: Dr. Vidya Raman-Tangella, Chief Medical Officer, Teladoc Health
6:00 PM
Evening Social Event
8:00-9:00 AM
Networking Breakfast in the Care Lounge
- Benefits Consultants
- Employers
- Health Plans
- Health Systems
9:00-10:15 AM
Breakouts
9:00-9:40 AM | Ensemble F
Payviders taking a fresh approach to population health
- Health Plans
- Health Systems
Deb Bell, MD, FASAM, Medical Director, Population Health Services, Wellspan
Moderator: Amanda Cunningham, BSN, RN, CCM, RN-BC, Senior Client Success Manager, Teladoc Health
Although value-based care has been around for some time, integrated virtual care is now inspiring payviders to approach risk differently. Wellspan, a health system managing its own employee population, is one such organization that’s exploring innovative ways to improve outcomes and drive efficiencies. Hear Wellspan leaders share how truly embedded virtual care is transforming care management and care coordination to drive better health.
9:00-9:35 AM | Ensemble G
Top myths about virtual primary care, busted
- Benefits Consultants
- Employers
Laurie Mitchell, RDN, Associate Vice President , Global Wellbeing & Health Management, Unum
Simone Pratt, Senior Director, Health & Benefits, WTW
Moderator: Craig Root, Senior Vice President, Employer Sales, Teladoc Health
Evolving consumer expectations and rising costs have led to a reimagining of care delivery. Explore common misconceptions about virtual primary care and the trends and data that bust these myths. Plus, hear first-hand how one employer is finding success in its program, as well as findings and lessons learned from the larger employer market.
9:00-9:35 AM | Marquee
When minutes matter most: Extending clinical capacity and stroke program reach
- Health Systems
Matt Schooler, MEd, Senior Director, Orthopedics and Sports Medicine and Neurosciences Institutes, Novant Health
Russell Starkey, MBA, Network Director of Neuroscience Operations, Hackensack Meridian
Moderator: Karen Deli, CEO, Adjacent Health
Telestroke networks have been shown to significantly benefit both patients and care providers by creating real-time remote access to acute care services. Hear how two leading health systems rely on virtual clinical service to deliver potentially life-saving care by increasing their clinical capacity, improving stroke outcomes and keeping patients within the community.
9:40-10:15 AM | Ensemble G
Virtual care transformation in action
- Employers
Benjamin Swig, Director of Healthcare Innovation & Strategy, Acadian Ambulance
Kellie McLaughlin, Human Resources Manager, Graco
John McCormick, MD, Chief Operating Officer, Ovation Health
Moderator: Nabomita Dutta, Senior Vice President, Commercial Strategy and Partnerships, Teladoc Health
Every organization has its own virtual care journey. In this session, hear how three very different organizations are implementing virtual care programs into their benefit strategies and how evolving their virtual care offerings has benefited the health of their employees and their organizations overall.
9:40-10:15 AM | Ensemble F
Expanding from chronic condition management to whole-person care
- Health Plans
Tom Meier, Vice President, Product Development and Market Solutions, Blue Cross Blue Shield of Michigan
Craig Ikens, Vice President, Client Strategy,Teladoc Health
For years, Blue Cross Blue Shield of Michigan has offered Chronic Care Management and Diabetes Management to its members, with measurable success. Today, as its urban population shrinks and engagement with healthcare providers is at an all-time low, the plan is looking to expand its virtual care strategy. Hear how adding telehealth and virtual primary care is helping the plan better serve the changing demographic and care needs of its population and how it will measure success moving forward.
9:40-10:15 AM | Marquee
Building a virtual nursing program for today and tomorrow
- Health Systems
Delores Gehr, MPA, BSN, RN, NEA-BC, CEN, Chief Nursing Officer, Warren Memorial Hospital
Theresa Trivette, DNP, RN, CENP, Chief Nursing Executive, Valley Health
Moderator: Tammy Cress, RN, MSN, Vice President, Clinical Solutions and Innovation, Teladoc Health
Even before the pandemic, Valley Health faced a shortage of specialists and other ancillary care providers, leading to inefficiencies for this heath system serving a rural population. Hear how its decision to implement the Inpatient Connected Care solution is now better supporting clinical staff and improving the patient experience—and what’s next for this innovative organization.
10:15-10:45 AM
Break
10:45-11:45 AM
Breakouts
10:45-11:45 AM | Ensemble F
Rising obesity, chronic conditions and costs: What to do next
- Benefits Consultants
- Employers
Abinue Fortingo, MPH, CPH, Principal, Population Health & Well-Being Consultant, Brown & Brown
Kelly Polinski, MPH, National Population Health Consultant, Brown & Brown
Moderator: Tejaswi Kompala, MD, Clinical Strategy Director for Cardiometabolic Conditions, Teladoc Health
A discussion about the growing challenges employers face due to rising cases of obesity, the link to chronic conditions and actions employers can take to support their populations. We’ll dive into the stigma around obesity, considerations for newer approaches to care (like GLP-1s) and the importance of integrating provider-based care along with coaching and other tools to manage chronic conditions.
10:45-11:35 AM | Ensemble G
Tracking the trends in virtual-first care
- Benefits Consultants
- Health Plans
Amanda Benson, Relationship Manager, Trustmark Health Benefits
Christopher Regal, Director of Clinical Innovation, America’s Health Insurance Plans (AHIP)
Patti Wahl, Senior Vice President, Delivery System Transformation, Aon
Moderator: Lisa Garvy, Senior Vice President, Strategic Partnerships, Teladoc Health
Health plans around the country have turned to a virtual-first approach, which has the potential to bring improved patient outcomes, care coordination and savings. Learn how some of the earliest virtual-first launches are performing today, from addressing health inequity to finding areas of innovation to navigating the regulatory landscape.
10:45-11:35 AM | Marquee
The view from Washington: Telehealth policy roundup
- Health Systems
Kevin Harper, Vice President, Government Affairs, Teladoc Health
Jennifer Holloman, Senior Associate Director, Policy, American Hospital Association
Kyle Zebly, Senior Vice President, Public Policy, American Telemedicine Association
Moderator: Tony Burke, Senior Vice President, Health System Partnerships, Teladoc Health
In response to COVID-19, policymakers waived many of the longstanding regulatory restrictions on telehealth. These flexibilities served as a catalyst for the widespread adoption of virtual care technologies—especially for hospitals and health systems. Join this interactive Q&A session with leading policy and government relations experts to learn what’s top-of-mind for policymakers in Washington and the implications for your organization and the people you serve.
10:45-11:40 AM | Encore
Roundtable Discussion: Enhancing the power of payvider partnerships to maximize value
- Health Plans
- Health Systems
Moderator: Teri Condon, Senior Vice President, Client Strategy and Growth, Teladoc Health
In this new era of payer-provider relationships, we’re seeing value-based care strengthening partnerships between health plans and care delivery organizations. Join this interactive discussion to explore trends in these alliances and how they are uniquely poised to drive value through aligned incentives and goals. The session will be moderated by our own subject matter experts who can share how we tailor risk-based arrangements with clients to enable successful collaboration.
11:15-11:40 AM | Ensemble F
Lightening the mental load for employees living with chronic conditions
- Benefits Consultants
- Employers
April Bettencourt, Vice President, Global Employee Benefits, Human Resources, VSP Vision
Barry Fitzpatrick, Vice President Client Service, Holmes Murphy & Associates
Moderator: Gabrielle Boisvert, Vice President, Solution Strategy, Teladoc Health
Chronic conditions lead health care spend in the U.S. And when people have multiple chronic conditions, issues in behavioral health often arise. Acknowledging the strong connection between physical and mental health, VSP Vision sought to support its diverse employee population across multiple conditions and to improve overall health and well-being. Hear their journey – how they at scale helped increase engagement for their employee groups with varying needs and improved the health of their workforce.
11:45 AM-12:30 PM
Networking Lunch in the Care Lounge
12:30 PM-2:00 PM
General Session
Opening Remarks:
Saranya Loehrer, MD, MPH, Chief Health Equity Officer, Teladoc Health
Keynote: Marcus Samuelsson, Acclaimed chef, restaurateur and New York Times bestselling author
- Benefits Consultants
- Employers
- Health Plans
- Health Systems
Keynote: Jason Gorevic, Chief Executive Officer, Teladoc Health
- Benefits Consultants
- Employers
- Health Plans
- Health Systems
Closing Remarks
- Benefits Consultants
- Employers
- Health Plans
- Health Systems
Kelly Bliss, President U.S. Group Health, Teladoc Health
Andy Puterbaugh, President, Hospitals and Health Systems, Teladoc Health